Services
This is a brief description of our services:
1) FREE Pre-Evaluation: From the moment you call
or meet our trained advocates, you begin experiencing the top-tier care
of our compassionate staff. You will be put through a friendly--yet vigorous--evaluation
of your healthcare needs. At this time we will require a signed statement
from your healthcare provider that you are willing to share your medical
history with our confidential professionals and an agreement to use C.O.P.E.
as your advocacy-of-choice. We will immediately ascertain whether C.O.P.E.
is the right service agency for you. If not, we will refer you to one
of our carefully screened affiliates—depending on the scope of
your need. If we can help you—and we’re proud to say that
that usually is the case—you will be told of our flexible and surprisingly
affordable fees
2) We will arrange for all your medical services and coverage: This is our deluxe offering--and our most popular--serving the medical needs of your entire family: Some options would include accompanying you on routine hospital or doctor visits, helping you through chronic life-long diagnoses, assisting the elderly, as well as family members facing more catastrophic care-and-comfort scenarios. All is done with the utmost discretion with all ultimate decisions made by the patients themselves, or their assigned medical proxy. For instance, a son or daughter may wish to have someone oversee the care of their parent at a nursing home, or a single mother may have a child with disabilities who needs round-the-clock care. Even more crucial, an individual who has received a terminal diagnoses may be too overwrought to arrange for the necessary hospice and end-of-life care and comfort they so desperately need. We can’t do it all—but we’ve been told we come pretty close!
3) We will be there! We offer advocacy during routine hospitalization, or while you are dealing with medical practitioners who are often too overwhelmed to give you the care you deserve. It happens: even the finest doctors find themselves unable to be all things to all patients. But the proverbial squeaky wheel does get the oil: Let us be your spokesperson, a quiet, persistent voice that reminds your medical caregivers that you deserve to stand out from the crowd and require the best of their care. Sometimes it is as simple as a calm request to remind medical practitioners of overlooked services: other times, a slightly firmer approach is in order, especially when your life is on the line and time is of the essence. There is no medical problem too big or small for C.O.P.E. to take on. If it’s important to you, it’s important to us!
4) Take advantage of our Wellness Advocates. Our “patient advocates” are also trained wellness professionals who are here expressly to help you decide how you want to proceed with your own healthcare. You become empowered via a special series of advocacy sessions (conducted in privacy over the phone, or face-to-face) to determine first, what your options are, and then, what healthcare path you wish to pursue. Even your right to die, if you so choose. We are especially good at family support sessions and offer mediation meetings to help family members best help the medically challenged in their family; families are given the opportunity to express their fears and concerns and then learn how they can be of most support to their loved one during this process. Remember, we always work very closely with the existing frontline of caregivers already in place. Just consider us that extra family member, ready to step in and make things happen: That second opinion, that urgent call to the special drug trials at a leading pharmaceutical company, the annoying billing misunderstanding that no one has time to deal with—just some of the countless scenarios C.O.P.E. will assist clients with. In fact, we would like you to consider us an extension of your own caring family—just the one equipped with the medical research and advocacy expertise to make sure you or your family member is receiving the best care possible.
5) If you are dealing with Chronic Illness, or if you are in need of long-term assistance, we’re your call! We specialize in broad-based, complete program evaluation to make sure that you have someone in your corner—especially during the not-so-great times when a friendly voice, or helping hand is most needed. You can entrust us with all aspects of your care: nurse assignment, medical team coordination, social work overseers, and our own healthcare and wellness team ready to listen to your needs on a day-to-day basis. We’ll even arrange for care of your pets!
The scope of C.O.P.E. care goes way beyond these core offerings. Call us. Find out for yourself how easy it is to have a shoulder to lean on—and strong voice in your corner. We’re here to lend a hand and stand by your side—as you make your way back to a healthier life. C.O.P.E.—Your Health’s Best Friend!